Refund
Refund Policy
Welcome to our refund policy page. We want to make sure you are fully informed when it comes to refunds. Please read the following guidelines carefully:
Refund Eligibility
-
Defective or Damaged Products: If you have received a defective or damaged product, please contact us within 14 days of receiving the item. We will be happy to issue you a replacement or refund.
-
Incorrect delivery: If we accidentally sent you the wrong product, please contact us within 14 days of receiving delivery. We will correct the error and send you the correct product or issue a refund.
-
Product Dissatisfaction: If you are dissatisfied with your purchase for any reason, please contact us within 14 days of receiving the item. We will review your concern and issue a refund if necessary.
Refund conditions
-
The product must be in its original condition and returned in the original packaging.
-
within the 14-day right of withdrawal.
-
You must present the order confirmation.
-
We reserve the right to refuse refunds if the product has been misused or damaged.
-
Please provide sufficient postage for the return. If packages are sent “unfree”, we reserve the right to charge you for the costs we incur
Processing time for refunds
Refund processing may vary depending on the case. However, we will endeavor to process your refund as quickly as possible. You will be informed of the status of your refund.
Return address
maafuii
Pfalzburger Straße 55
10717 Berlin
Germany
Contact us
If you have any further questions about the refund policy or need assistance with a refund, please contact us at info@maafuii.de.